Return Policy

The window

Unopened, undamaged items in their original packaging can be returned within 7 days of delivery.

What we cannot accept

For safety and legal reasons, these cannot be returned once they have left us:

• Prescription-only medicines
• Refrigerated or cold-chain items
• Opened personal care, cosmetic or baby products
• Feminine care and sexual wellness products, opened or unopened
• Test strips, lancets and any single-use clinical consumable with a broken seal

This is not a commercial preference. A medicine that has been out of our control cannot be re-dispensed to someone else, and we will not sell it to anyone.

If we got it wrong

If your order arrives damaged, incorrect, or with an expiry date shorter than stated, contact us within 48 hours with a photograph. We collect the item at our own cost and send a replacement or a full refund — your choice. This applies to prescription items too.

How to return

1. Call 021-111-HOPE (4673) or email care@hopepharmacy.pk with your order number and what you want to return.
2. We confirm eligibility and arrange collection, or give you the address of your nearest branch.
3. Keep the item in its original packaging until collection.

Refunds

See our Refund Policy for timescales and methods.