Refund Policy

When we refund

• An eligible item returned within 7 days under our Return Policy
• An order we cancel, or an item we cannot supply
• An item that arrived damaged, incorrect or short-dated
• A prescription we are unable to verify, where you have already paid

How much

A full refund of the item price. Where the original order qualified for free delivery only because of the returned item, the Rs. 149 delivery fee may be deducted — we tell you before processing if that applies.

Where we got it wrong, you get the item price and any delivery charge back in full.

How long

| Payment method | Refund route | Time | | --- | --- | --- | | Cash on delivery | Bank transfer or Easypaisa / JazzCash | 3–5 working days | | Card | Reversal to the same card | 7–10 working days | | Easypaisa / JazzCash | Same wallet | 2–3 working days | | Bank transfer | Same account | 3–5 working days |

Card reversals depend on your bank's processing time once we have released the refund.

Partial refunds

If part of an order is returned, we refund the returned items and recalculate any promotional discount that depended on the original order value. The recalculation is shown to you before the refund is processed.

Disputes

If you disagree with a refund decision, ask for it to be reviewed by our superintendent pharmacist. Write to care@hopepharmacy.pk with your order number. We respond within two working days.